Stellar support
A little clarity. A better routine.
Find answers to common questions about Stellar tools, shopping and support.
Your questions, answered.
Which Omnia size should I choose?
25 mm is a starting point for short-to-medium hair and detail work; 32 mm for medium-to-long hair; 40 mm for long or thick hair. Density, section size and technique also matter. Compare plate sizes.
Where can I check delivery information?
Delivery options and costs depend on your destination. Check the shipping information and confirm your options at checkout. For an existing order, track your order here.
How do personalisation and gift wrapping work?
Available extras appear in the options dropdown on your chosen product. Select any wrapping and enter any engraving text before adding to bag. Check the displayed price and terms before confirming your choices.
How do I register a tool or get warranty help?
Register your product, or start a warranty claim. Keep your proof of purchase and check the terms applicable to your region.
Need help?
We know you might have a question! Most questions are answered below and if we have forgotten one, please contact us.
Stylers
Is the Omnia Styler® suitable for all hair types?
How do I know my styler is ready to use?
What is the best temperature for my hair?
What is the best way to store and maintain my styler?
Does my styler come with warranty?
How to turn my Stellar Omnia® on and off?
Can the Omnia® be used worldwide?
What is the blinking or solid red light on the side of my styler?
What are the plates made of?
How do I turn on/off the vibration?
Dryers
How do I twist the handle of the Stellar OmniFlex®?
The OmniFlex® dryer is designed for precision styling and easy storage. Easily twist the handle from the base upwards to the left.
What is Care Mode and how to activate it?
With the dryer switched on, hold the temperature button for three seconds to activate Care Mode. It alternates hot and cool airflow every five seconds, with the red and blue lights showing the cycle.
Read the OmniFlex user guide for the full operating instructions.
Where can I find operating and safety instructions?
Read the OmniFlex user guide before use. Find it on our user guides page.
How do I clean the filter cover and filters?
Switch off and unplug your OmniFlex before cleaning. Remove the rear cover to access the filter inserts and clean each part as directed in your model’s guide. Keep water away from the main unit and suction net, and let the washable inserts dry fully before refitting.
Follow the OmniFlex user guide for removal, cleaning and reassembly.
Where can I find OmniFlex specifications?
See the OmniFlex product page and user guide for product details.
How do I get to know the OmniFlex controls?
Use the heat and speed controls to choose your settings. Read the OmniFlex user guide for operating instructions before use.
Why is one nozzle magnetic and the other one with a click system?
To be able to provide you the best experience we opted for a click system for our fine nozzle with the professional stylist in mind.
Brushes
Where are Stellar’s brushes made?
What are Stellar® brushes made from?
How durable are Stellar brushes?
Accessories
Do the Gator Sectioning Clips have a good hold factor?
What is the difference between the Stellar® Gator Sectioning Clips and similar-looking clips?
What are the benefits of using Stellar® Gator Sectioning Clips?
What are the benefits of using a carbon comb?
What are the wider teeth for on the Stellar® Carbon Cutting Comb?
What comb should I choose?
How do I clean my combs correctly?
Why there are black marks on the inside of my Stellar® Comb’s packaging?
How can I clean the Stellar® Premium Heat-resistant Mat?
Haircare
Can the Omnia® curl hair and will they last?
Does the Omnia® come with any other accessories?
Can I use a styler on wet hair?
I am concerned about my hair drying out, will this happen?
Will the styler emit an odour while using?
Customer Service
How can I get in contact with your customer service?
Can I cancel or change my order?
Can I get a refund if I change my mind?
How much is delivery and how long will it take within Australia?
If I damage the plates or break my plug or cable, are they covered in the warranty?
My styler is out of warranty, can you service it?
If the product is faulty, why would I need to provide a receipt?
Sustainability
How do I dispose of my old electrical tool?
Contact our team to ask about current options for your old electrical styling tool.
Where can I ask about packaging and recycling?
Contact our team with your product or packaging question. Check your local recycling guidance before disposal.
About Stellar
Are you an Australian-owned company?
Stellar is Australian-owned. Meet Koen and Eunha, the engineer and hairstylist behind the brand.
Can I speak to an actual person about my product?
Yes. Call our customer service team during business hours (AEST) on +61 1300 652 751, or use our contact form.
Are you on social media?
Yes, just follow us on most major social media platforms @stellarhairglobal or find us through #iamstellar #mystellarhair #atouchofbrilliance tags.
I’m interested in becoming a country distributor for Stellar®, what should I do?
Wonderful to hear and we are happy to review your professional profile. Contact
our Stellar® customer service team on +61 1300 652 751 (AEST) or email us via the "Contact Us" form.
I’m a content creator, can I contact you?
Contact our team about the content you would like to create. Stellar brand guidelines will be provided for approved collaborations.